FAQ

Question: What is Sage Software University?
Answer: Sage Software University is your one-stop shop for all your Sage Software training needs. Whether you're looking for a classroom course, online course, or you are interested in certification on one or more of our many products, then you are in the right place—Sage Software University.

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Question: What is "My University?"
Answer: "My University" is your profile on the Sage Software University Web site. Through "My University" you will join your Realtime and Anytime Learning sessions and launch your assessments. You can also view your billing information, past training, and assessment history.

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Question: What types of training do you offer?
Answer: We provide different training methods to allow you options that are both convenient and affordable. For example, we present classroom training in locations throughout North America, Realtime Learning (online instructor-led training), various forms of Anytime Learning (recorded, self-paced learning), as well as custom training.

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Question: Do you offer certifications?
Answer: Yes, however not all Sage Software products offer certification options for Sage customers. Certification details are defined within the Programs tab for each specific product line.

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Question: What is a business partner and how do I become one?
Answer: Sage Business Partners are certified by Sage Software to sell our products and deliver comprehensive solutions to meet our customers' business management challenges. Sage provides business partners with reliable products and great technological vision while resting on a foundation of dedication to customer satisfaction, innovative marketing programs, expert pre-sales assistance, and award-winning support services. Quite simply, no other business management solution software provider offers their business partners more competitive, all-encompassing product solutions and partner programs. We invite you to join us!

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Question: What is the "ONLINE LICENSING AGREEMENT?"
Answer: When you purchase Realtime Learning (online) training from Sage Software University, you are purchasing ONE viewing license. This license includes one Internet connection and one phone line connection for teleconference. If multiple people are attending from one location, you will be required to pay full registration fees for each attendee. Please read the full disclaimer below for online training:

U.S. Copyright Law protects the program you are attending. Multiple participants at one location are not authorized to share access provided to a single registrant. For each individual who attends, a single dedicated seat license must be purchased, or a group rate must have been previously negotiated with Sage Software, Inc. Sage reserves the right, at its discretion, to cancel or interrupt access to a Web-based training course without notice, or to invoice and collect the group rate payment for the course from the single registrant if this requirement has been violated.

Please adhere to this license agreement. If it is determined you have multiple people attending a session, you will be contacted immediately for payment for each person attending. You can contact the Learning Services Department with any questions regarding this policy.

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Question: How do I register for a course?
Answer: To register for a Sage Software University training course, select the Courses and Registration tab. Choose the method you want to use to find a course: by product, by learning type, or by schedule. Find your course and click the Register Now button to the right of the course details. Proceed to check out. When you check out, you will receive an e-mail from Sage Learning Services confirming your registration. If you need assistance with your registration, please e-mail training.crm@sage.com and provide a number where we can contact you.

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Question: How do I join a Realtime Learning session?
Answer: After your registration is confirmed, log on to My University. A JOIN link is available 30 minutes before your session begins. Once connected to the online session, a pop up box will appear with the teleconference information. Dial into the teleconference number for the audio portion of the session. The teleconference number is also located in your session confirmation e-mail.

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Question: What is your cancellation policy?
Answer: Our cancellation policy is as follows:
Realtime Learning
Cancellations received in writing at least 5 calendar days prior to the session will receive a full refund. If a cancellation or reschedule request is received less than 5 calendar days before the start date, a purchase credit will be issued for the full amount of the session. Purchase credits must be used within a 3-month period. No refunds or purchase credits are available for "no-shows."

Classroom
Cancellations received in writing at least 15 to 11 calendar days prior to the event will receive a full refund or full purchase credit. If a cancellation or reschedule request is received 10-5 days before the start date, a purchase credit will be issued for the full amount of the event. Purchase credits must be used within a 6-month period. No refunds or purchase credits are available for cancellations received less than 5 days before the start date.

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Question: What if I'm not satisfied with a course?
Answer: We want you to get the most out of your training experience! If you are not satisfied with one of your courses, please let us know. Refer to the Programs page for details about the Sage Software Customer Satisfaction Guarantee.

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Question: How do I set up for a Realtime Learning session?
Answer: You can find set up information for Realtime Learning sessions in the Realtime Learning Orientation Guide. Specific questions relating to product license keys, installation, and IDs are also included.

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