Simply Accounting by Sage / Francais
Browse answers to typical questions about Sage Software University fundamentals, Web site features, training offerings, certification, registration, and more.
Question: What is Sage Software University? Answer: Sage Software University is your one-stop shop for all your Sage Software training needs. Whether you're looking for a classroom course, online course, or you are interested in certification on one or more of our many products, then you are in the right place—Sage Software University. [back to top] Question: What is "My University?" Answer: "My University" is your profile on the Sage Software University Web site. Through "My University" you can Join your Anytime online training sessions. Business Partners will use "My University" to Launch exams. You can also view your billing information, past training, and exam history within your "My University." [back to top] Question: What types of training do you offer? Answer: We provide different training methods to allow you options that are both convenient and affordable. We present classroom training in locations throughout Canada and Anytime Learning courses (recorded, self-paced learning) that can be accessed at anytime from anywhere. [back to top] Question: Do you offer certifications? Answer: At this time, we do not offer certification to Simply Accounting by Sage customers. [back to top] Question: How do I register for a course? Answer: To register for a Sage Software University training course, select the Courses and Registration Tab. Choose the method you wish to find a course: by course, by learning type, or by schedule. Find your course and select the Register Now button to the right of the course details. Proceed to check out. When you check out, you will receive an e-mail from Sage Learning Services confirming your registration. If you need assistance with your registration, please e-mail training.acs@sage.com and provide a number where you can be reached. [back to top] Question: What is your cancellation policy? Answer: Our cancellation policy is as follows: Classroom Cancellations received in writing at least 15 calendar days prior to the event will receive a full refund or full purchase credit. If a cancellation or reschedule request is received less than 15 calendar days before the start date, a purchase credit will be issued for the full amount of the event. Purchase credits must be used within a six-month period. No refunds or purchase credits are available for cancellations received less than 5 days before the start date. [back to top] Question: What if I'm not satisfied with a course? Answer: Should you attend a Sage Software Certified training class and find that it does not meet your standards, we would like to know. Sage Software will arrange for you to attend the same course again when it is convenient for you. The course will be offered at no charge provided the course material is not out of date and that you bring your original course curriculum to the class. Eligibility requires that you send notice to Sage Software, in writing, within 30 days of the completion of the initial class and receive a written confirmation of eligibility to repeat the course from Sage Software. Mail Requests to: Sage Software Attn: ATC Administrator 56 Technology Drive Irvine, CA 92618 [back to top]